DISQUS

Chris Pugh · 4 months ago

Like you, I have banked with BofA for about 15 years and recently had trouble with an ATM taking a cash deposit and not registering it as a deposit. Instead, I got a slip saying there was a problem and that I should contact my financial institution. Since I was at my local branch, I walked inside and showed the tell the slip of paper and her immediate response was "I can't help you" with an attitude of "not my problem". i was upset and angry and demanded to speak to someone who could assist... the best they could offer was a phone call to BofA HQ and for me to file a claim.

When I got back to my computer I tweeted my anger with BofA and received a tweet from @BofA_Help asking for my info. A few days later I received a call from the local branch manager apologizing for the trouble and to let me know that the issue had been resolved. I explained that my trouble was not with the ATM machine breaking as much as being treated like a second class customer. It's never good when you hear "I can't help you" after you've been effectively ripped off of over $1000 in the ATM machine.

I'm still a little irritated but haven't canceled my account.... the use of twitter and receiving the call from the manager seemed to help in my case as well.